SHIPPING POLICY

 

Processing times may be delayed. Generally processing times are within 3 -5 business days* 

You will receive a shipping confirmation, once you receive the shipping confirmation, that's when the process time will start.


Q. How long does shipping take.

Normal Shipping takes 3-5 BUSINESS days. Our shipping is outsourced with a local Fulfillment center in Dallas, Texas. BUSINESS DAYS is M-F

Q. How do I change or cancel my order?
Every purchase is a final sale.

Q. Can I return or exchange an item?
Exchanges are acceptable for any damaged product. If you have received any damaged items, you must contact us via email at info@shonsimon.com, within 48 hours of receiving the damaged products. 

We do not accept any open products for unsanitary reasons.

Q. My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items.

Q. I gave an incorrect address, Can I get a refund?
We are sorry to inform, If you provided an incorrect address at checkout, a refund will not be granted

Q. What method is used for shipping?
All packages are shipped USPS and FedEx.

Q. What happens when my order is returned to sender? 

Once your order is returned to sender, we will contact you via email to the same email address provided at checkout. If you’re requesting for your order to reship, you must purchase a reship fee. If you’d rather not have your order reshipped, we will issue a store credit in the full amount of your order minus the shipping cost.

Q. Do you ship internationally?
Not at this time.